Hi Highrisers ,

damshoe here from the Player Experience (PX) team. I’m the PX Team Lead and led the efforts here.

In August, we promised to build systems that improve our player support systems and culture. Since then, we’ve implemented the Highrise Issue Tracker. The system shows all bugs and issues we’re working on, voted on and prioritized by player votes. This lets developers and players to be more transparent on issues being worked on and looked at.

You can find it here: Public Issue Tracker • Highrise

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Community-Driven Fixes

Thanks to the Issue Tracker, we identified and fixed the two most upvoted bugs as well as fix others. The 4.24.5 release included several top community fixes, including:

• #129891 - (113 upvotes) Avatar unable to perform looped emote when sitting on furniture
• #166706 - (53 upvotes) Text input field covered by the keyboard
• #159174 - (36 upvotes) Donut swing glitching while sitting
• #133799 - (14 upvotes) Emotes listed in the wrong order in the drawer and inventory
• #145663 - Avatar hidden behind the Steel Throne when sitting
• #188617 - Rainbow Bunk Bed issue
• #191874 - Tire Swing issue
• #192907 - macOS crash on profile with specific Arabic keywords
• #193277 - Static noise interference with Live Voice Chat
• #196171 - “Unnamed Item” visible in inventory and closet
• #196289 - Crew chat moves position in inbox when receiving new messages
• #195686 - Avatar and background disappear when changing rooms

We’re proud to say these fixes were prioritized alongside the community, and we’re looking forward to keep that cycle going in each release.

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Issue Tracker Improvements

This update went live last week, visit it at Public Issue Tracker • Highrise

We’ve also made improvements to how users can interact with the issue tracker. Here, the goal is to make it easier for the community to voice what concerns they have and adapt their opinion in real-time.

Upvotes

Before, players only got ten upvotes. Now, players can:

• Upvote as many issues as they see fit
• Remove upvotes they deem no longer relevant

Filters

Players can now filter by:

• Progress - See if we’re working on an issue or not
• My upvotes - See what players have supported
• Hide completed issues - Focus on what is still not fixed yet

Search

Perhaps a player wants to see if an issue has already been recorded or if they want to check up on a specific issue. They can now describe the issue in the search bar along with an ID if they’re already familiar with it.

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Looking Ahead

Our goal is simple: make bug reporting transparent, collaborative, and effective. If you haven’t, visit highrise.game/issues to participate in our community issue tracker. Each time you do, the gap between HR staff and HR users decreases, and it becomes easier to support our community the way it deserves. Thanks again everyone! You guys make Highrise better every day, and we’re so happy to support you every step of the way. #teampx, improving HR together.

See you in the next update.